Mr and Mrs Valovin – Aviva Claim on behalf of Smithers Purslow Surveying Services.

Acorn Builders were tasked with carrying out reinstatement works to the property following a fire caused by an electrical fault within the property

Scope of works was to strip out the property of all fire damaged items.


Renewal of roof covering to install GRP dormers, bespoke guttering and bespoke lead work around cheeks. Renewal of  and 1st Floor framework. Stripping of all plaster and floor covering to ground floor 

Whole of property was re plaster boarded and plastered and decorated. 

Sanded and varnished floorboard renewed throughout the ground floor of the property

Renewal of  1st and ground floor bathroom including sanitaryware, shower and wall tiling. 

Specialist requirement b Acorn Carpenters was to install oak doors, linings, architraves, window boards and skirting. Oak staircase with glass panel balustrades. This has been carried out and installed to a high spec standard by acorn trades. 

Howdens Kitchen with granite worktops and high end Bosch appliances. 

High end decorations to include feature wall paper in bedrooms, lounge and dining room.

Final main items were to renew the heating system 

Renewal of electrical system which included specialist alarm, security and telecoms specs. 

External works included renewal of the rear decking, renewal of fencing and gate and refurbishment of paving and garden areas.

Works were finished in the allocated  20 week contract time leaving the client very happy with the works carried out. 

Special mention to the PH Dan and Sarah for their patience. They were on hand at all times assisting us in materials choices and were an integral part in getting the job done with their attention to detail and understanding of works programming. 

Please see below review from the customer regarding this.

Good evening Paul, Martin, Gary, Wayne, Dave, Rob, Jay, Dan, Tom, Charlie, Harry, Joe, Lee, Jamie, Phil, Darren,  Jim, Steven, Brett, Alan, Stuart, Lewis, Phil, Phil’s Mum, Priscilla, David, Tom, Sam plus many others, apologies if I have missed anyone off.

Almost exactly one year ago our world rather fell apart when our lovely home suffered a major fire. We walked away that day stinking of smoke with just a bin bag full of Red Cross Clothes.

Then kicked in the support organised by Aviva. First A3 relocation services arranged for us to stay at the Old Tollgate in Bramber. This would be home for 5 weeks until we moved into our rental just 2 minutes from Chetsford.

8am the day after the fire we met with Stuart from Disaster Care and they have been with us all the way restoring what they could of our contents. Thanks to the amazing team at Disaster Care, Teaselwood and Leo Frames, not to forget Phil’s Mum, we have got so many precious items back. Thank you so much.

In circa September 2020  Steven from Smithers Purslow met with us and immediately we knew we were in safe hands. Steven has overseen all aspects of our re build with a real attention to detail and a truly caring and understanding approach to what we have been through. Steven you have been a real superstar.

Through Steven we were introduced to the amazing Acorn and wow, what an incredible job Acorn have done. Each and every member of the Acorn team have been outstanding.

This weekend we move back to Chetsford and this is thanks to all your amazing work. In particular I would like to thank Paul and Martin from Acorn as they have been so supportive through the whole re build

Sarah, Isabel, Eva Maria and I will be eternally grateful to all of you for all of your brilliant work, your help and support. You were with us in the darkest of times and thanks to your work you have given us our home back. Thank you.

We have attached a few photos of Chetsford from today.

On Sunday we go home. Maybe, just maybe, we won’t be the only ones coming home on Sunday

Thank you so so much for all your amazing help and support.

Dan , Sarah, Isabel and Eva Maria